5 Star Towing & Recovery
Unclaimed listingRoadside assistance in Lackawanna, NY · New York
Towing
Identity resolved · profile published with sameAs links · updated
Evidence summary
ETA accuracy
Not connected
Completion rate
Not connected
Cancellation rate
Not connected
Verified transactions
Not connected
No approved operational data connection exists for this company, so ETA, completion, cancellation and transaction factors are shown as not connected rather than scored.
Best Roadside summary
5 Star Towing & Recovery holds a 4.8-star average across 626 Google reviews, the evidence used to rank it among roadside assistance companies in Lackawanna, NY. It currently ranks #2 of 2 ranking-eligible companies in Lackawanna, NY. This listing has not been claimed by its owner. Verified operational performance factors are not connected to a data source, so they are excluded from evaluation rather than estimated.
Generated from published evidence · August 18, 2026 · Methodology
Key evidence
- Business trust
- Not connected
- Business ownership
- Unclaimed
- Business location
- On record
- Years in business
- Not on record
- Customer reputation
- Strong
- Verified transactions
- Not connected
- ETA reliability
- Not connected
- Cancellation reliability
- Not connected
- Completion performance
- Not connected
- Verified customer experience
- Not connected
Not connected to data source
This listing has not been claimed by its owner, so ownership is unconfirmed.
Lackawanna, NY
4.8 stars across 626 Google reviews, as published.
Not connected to data source
Not connected to data source
Not connected to data source
Not connected to data source
Not connected to data source
Service-specific evidence in Lackawanna, NY
Performance in one service never implies performance in another. Each service is evaluated on its own evidence, and no service carries a verified performance score until a data source is connected.
| Service | Status | Service score |
|---|---|---|
| Towing | Listed by company | Not connected |
| Jump start | No evidence | Not connected |
| Lockout | No evidence | Not connected |
| Heavy-duty | No evidence | Not connected |
Service status reflects what this company publishes about itself. Service scores require verified transaction-level evidence, which is never self-reported.
Contact and sources
- Phone
- +1 716-826-6000
- Website
- 5startowbuff.com
- Google Business Profile
- View on Google
- Address
- 195 Lehigh St, Lackawanna, NY 14218, United States
Public reputation
Published Google reviews left by this company’s own customers. Best Roadside does not write, edit, score or filter individual reviews — each one is quoted as posted and attributed to its author.
“After waiting over 2 hours with AAA, I decided to Google a local towing company near where I was. From the start of the phone call they were extremely friendly. They were there within 15 minutes and I couldn't have been happier with the service and friendlyness at this company. I would also highly recommend”
“We had a flat tire and through AAA, Five Star Towing helped us. Shane came quickly to our assistance and had air to inflate our flat. He was very helpful, friendly and so kind. We are visiting from Florida and were pleased with the friendliness of Massachusetts residents, in person and with Courtney on the phone! Thank you all, very happy for your service.”
Verified customer experience
Best Roadside surveys tied to verified transactions are not connected to a data source for this company, so satisfaction, timeliness, communication and professionalism scores are not published here.
Social media and video
Services offered
5 Star Towing & Recovery lists 1 service type: Towing.
How Best Roadside ranks companies
Rank position is determined by Google review rating first and Google review volume second — nothing on this profile is paid placement. Companies cannot pay to improve their ranking, reputation index, award status or editorial assessment. Read the full calculation on our methodology page. See where 5 Star Towing & Recovery sits against every other company in the Lackawanna, NY ranking.
Own this business? Claim this profile to submit verification.
Data provenance: public reputation from Google, as published · business identity and location as listed · operational performance data not connected for this company. Page last updated August 18, 2026. Report a correction