Apple Towing Co. (Houston)

“Had to be towed after a mechanical breakdown. Though Michael, the driver, had a bit of a bear with his previous tow, making him a few minutes late from their ETA, the company answered the phone and updated my ETA when I called, being apologetic for the delay. When he arrived, Michael was courteous, prompt, skilled at loading my truck, and we had good conversation on the way to my preferred shop. Not my preferred way to spend a Monday morning on the way to work, but Apple broadly and Michael specifically made it the least painful it could be. Great service. Thanks Apple.”

“Today 07/22/2026 I had a tire blowout on Highway 288 South in the toll lane during rush hour. I called AAA, but after waiting almost two hours they still hadn’t been able to reach me. While I was waiting, a City of Houston roadside assistance tow truck pulled up. At first I thought he was with AAA, but he explained that he works with the City of Houston and that they monitor the freeway cameras to look for stranded drivers who need help. I had no idea this service even existed. He immediately assessed the situation, helped me reposition my vehicle, and placed his tow truck behind my car to create a safety barrier while he changed my tire. With traffic flying by, that made me feel so much safer. He had my spare on in about four minutes, took a few photos for his report, wished me a safe trip, and was on his way. What really stood out to me wasn’t just that he changed my tire but it was the professionalism, confidence, and kindness he showed. My children were in the car with me, and I had just been talking to my daughter about what it looks like when someone steps up to protect and help others without hesitation. Even though he was simply doing his job, he gave us a great example of service, responsibility, and compassion. Unfortunately, I forgot his name, but if he ever sees this review, I want him to know how grateful I am. Thank you for making a stressful and scary situation feel safe. You represent the City of Houston so well, and I truly hope you’re recognized for the incredible work you do. You deserve every raise and every bit of appreciation that comes your way. If no one else told you today, thank you. You made a real difference for me and my family, and I’ll never forget it.”