Charlotte HERO Patrol Roadside Assistance
Unclaimed listingRoadside assistance in Charlotte, NC · North Carolina
Towing
Identity resolved · profile published with sameAs links · updated
Evidence summary
ETA accuracy
Not connected
Completion rate
Not connected
Cancellation rate
Not connected
Verified transactions
Not connected
No approved operational data connection exists for this company, so ETA, completion, cancellation and transaction factors are shown as not connected rather than scored.
Best Roadside summary
Charlotte HERO Patrol Roadside Assistance holds a 5.0-star average across 316 Google reviews, the evidence used to rank it among roadside assistance companies in Charlotte, NC. It currently ranks #3 of 22 ranking-eligible companies in Charlotte, NC. This listing has not been claimed by its owner. Verified operational performance factors are not connected to a data source, so they are excluded from evaluation rather than estimated.
Generated from published evidence · August 18, 2026 · Methodology
Key evidence
- Business trust
- Not connected
- Business ownership
- Unclaimed
- Business location
- On record
- Years in business
- Not on record
- Customer reputation
- Strong
- Verified transactions
- Not connected
- ETA reliability
- Not connected
- Cancellation reliability
- Not connected
- Completion performance
- Not connected
- Verified customer experience
- Not connected
Not connected to data source
This listing has not been claimed by its owner, so ownership is unconfirmed.
Charlotte, NC
5.0 stars across 316 Google reviews, as published.
Not connected to data source
Not connected to data source
Not connected to data source
Not connected to data source
Not connected to data source
Service-specific evidence in Charlotte, NC
Performance in one service never implies performance in another. Each service is evaluated on its own evidence, and no service carries a verified performance score until a data source is connected.
| Service | Status | Service score |
|---|---|---|
| Towing | Listed by company | Not connected |
| Jump start | No evidence | Not connected |
| Lockout | No evidence | Not connected |
| Heavy-duty | No evidence | Not connected |
Service status reflects what this company publishes about itself. Service scores require verified transaction-level evidence, which is never self-reported.
Contact and sources
- Phone
- +1 704-912-4376
- Website
- www.clthero.com
- Google Business Profile
- View on Google
- Address
- 3717 Northerly Rd, Charlotte, NC 28206, United States
Public reputation
Published Google reviews left by this company’s own customers. Best Roadside does not write, edit, score or filter individual reviews — each one is quoted as posted and attributed to its author.
“My tractor trailer broke down at the intersection near Charlotte HERO Patrol after leaving the truck stop. My Airbrake line to my trailer ruptured and locked up my trailer brakes. Unfortunately I had to drag my trailer across the intersection as to not block any traffic. As fate would have it, I made it near the entrance gate of the Charlotte HERO Patrol. They were able to get me a hose fitting to temporarily repair my air line in order to get rolling again. I certainly didn’t expect this level of service especially since I practically landed at their location. The manager Nick was very helpful and even asked one of his drivers to go to the auto parts store to buy the fitting for my airline. Once he returned with the necessary parts, Nick jumped in and assisted me in fixing my line. I can’t thank you and the entire crew for all the help. Your level of service was truly above and beyond what anyone would expect. Thank you all very much.”
“Let me tell you about Alex! It’s Saturday afternoon, the hottest day of the year so far, we just picked up our brand new puppy. Alex was about my 6th phone call after everyone said they were too busy to get to us. When Alex heard our situation despite not being familiar with our electric vehicle he was not only to us in 20 minutes but he was determined to get us back on the road as soon as possible. Alex showed up with water for us and the dogs, stayed with us until he knew we were good to go. Hands down, unequivocally, the best tow service we’ve ever witnessed. Alex truly was our hero!”
Verified customer experience
Best Roadside surveys tied to verified transactions are not connected to a data source for this company, so satisfaction, timeliness, communication and professionalism scores are not published here.
Services offered
Charlotte HERO Patrol Roadside Assistance lists 1 service type: Towing.
How Best Roadside ranks companies
Rank position is determined by Google review rating first and Google review volume second — nothing on this profile is paid placement. Companies cannot pay to improve their ranking, reputation index, award status or editorial assessment. Read the full calculation on our methodology page. See where Charlotte HERO Patrol Roadside Assistance sits against every other company in the Charlotte, NC ranking.
Own this business? Claim this profile to submit verification.
Data provenance: public reputation from Google, as published · business identity and location as listed · operational performance data not connected for this company. Page last updated August 18, 2026. Report a correction