Diamond S Towing & Recovery, LLC

“S. Ritter was dispatched to our location in Middleton 4/14. He did a fantastic job making sure safety was his first priority especially since I had my kids there with me. Very pleasant to talk with during the process. He speaks highly of his wife and children. We also found out he is former Military and we Sir Thank You for Your service to this country. Would highly recommend this company, from the way the dispatcher handle the call to Mr. Ritter finishing the job.”

“I cannot recommend this company more! Hands down the best experience I have ever had with a towing service, and I will not be using anyone else. I was assigned to them from my auto insurance’s roadside assistance, and I called them just after the assignment to inform them of the details of our needs regarding this tow (the ball joint on my son’s front tire of his AWD car gave up the ghost backing out of the driveway this morning, necessitating a specific type of truck and operation). I grew up in and next door to my family’s towing and recovery service in another state, and as such, have had experience being around some great towing companies and drivers, and some not so great ones. I’m aware of the challenges of the industry, from a business owner’s perspective and also from a driver’s, especially when it comes to expectations and standards in hiring, communication from the office and from the driver, cleanliness, expertise, and rapport with customers. Diamond S checks all these boxes and then some. I spoke with two folks in the office, a woman and a man, both of whom heard what I had to say, respected it, took me seriously, and got a plan rolling. As a woman, I have found that in experiences with companies dealing with cars, being listened to and trusted is not always the case. Diamond S treated me wonderfully. Terry, the driver, called before he showed up (early, despite a distance) to confirm time and location. On arrival, he listened to me, kindly shared some concerns about the viability of getting the car parked where we wanted it to be (which he totally achieved and with impressive speed and accuracy), worked quickly, kindly, and did his job with ease. I felt safe with this company, taken care of, and would recommend them to anyone I know. They’ve all put in the hard work to make a company that quickly gained my trust and loyalty. I am very grateful, and very impressed. Diamond S, thank you so much!”