Gainesville Towing Service

“My van had a sudden issue today during my lunch break so I had to get a tow to the Toyoto dealership. I called AAA roadside. They sent me GTS. Preston, the driver, was very professional, timely, and quickly loaded my van to get it to the dealership before they closed so they could assess the situation. Preston knew what he was doing and got my van safely loaded on the bed and secured. This is much appreciated as I am a permanent wheelchair user. The van, like my wheelchair, is my freedom and mobility. They both allow me to be independent. Thank you Preston and GTS, and AAA roadside! 😊”

“I have been asked to write a review and agreed because I have had the utmost pleasure working with this group, in spite of the woes that brought me to them in the first place. Shyline - Most amazing customer service (and incredibly personable) Samantha - Not my favorite customer service personnel; not friendly, cordial, or helpful to any aspect, really, just an answer questions type with very little else to offer Shyline’s Husband (UNKNOWN NAME) - Incredibly helpful, courteous, patient, and polite Dwayne Jr. & a few other gentleman - Super helpful, courteous, willing to help, and always polite Sean - Upon scheduling with AAA, Sean called to get all details checked out with me when we realized the extra charge. He told me how he would take care of it, as he was simply contracted by AAA, I appreciate his attentiveness and the details he provided me to know how to move forward. His kind, courteous, and respectful manner meant a great deal. Preston - Also contracted by AAA, was finally able to get my car to her home. We went through all of the same details that AAA contracted drivers go over, he got my car here safely, I met him outside [I saw him coming through my sliding glass door], he asked me where I wanted my car parked, we went over it a few times, he explained to me how he was going to tackle the job. Midway through I offered to help, we finished parking the car together (my steering and his pushing) and I couldn’t be more pleased! In summary, GTS - Gainesville Towing Service has been such a pleasure to work with. Their customer service is impeccable and the service that they provide is truly outstanding.”