Richmond Auto Repair & Towing

“I ended up editing this review tbecause I realized that Richmond Auto is being flooded with 1-Star reviews. I really, truly appreciate everyone’s support here, but I don’t want to hurt them anymore than has already happened, and it was not my intention for more reviews - just to bring attention to my story and my reviews Brian, the shop manager from Richmond Auto Repair, ended up calling me and apologizing for everything that happened, and explained why we got to this point. Brian suffered a horrible loss in his family in the midst of this going on, and is the main contact for all issues for the shop. After the communication drop, I had sent a demand letter in February/March. Brian got it to the owner, and the owner did in turn get it to their lawyers and asked them to make the payment to us (I was shown screenshots of the interaction) and their lawyers confirmed they would. The lawyers did not, in fact, reach out to me - but because Richmond auto didn’t hear anything else in the last couple months (I emailed but it was the wrong email), they assumed that we were in the clear. They let go the guy who crashed my vehicle, too. All in all, it was a really crappy situation, and while obviously there were mistakes made, I don’t think the shop was intentionally ignoring me or being malicious about it - I believe Brian and the owner (who I also spoke with today) and what they told me. I also greatly appreciate that they made the situation right - they ended up giving me over the sum I asked for with the loss of income from my small business and the loss of my truck. So, with that being said - if you were one of the folks who put a 1-Star review, you don’t have to go and delete it, but maybe adjust it to a 3 star review so it doesn’t hit their business quite as hard. Or if you are so inclined, you can delete it. I really appreciate the community coming together to help me out and take time out of their day to do so. Thank you Richmond Auto Repair for making things righ”

“I came in with an AC problem because the air in my car suddenly stopped getting cold during afternoon traffic. They initially diagnosed a refrigerant issue, but after a second check they found a leaking hose instead. It took longer than expected because of the reinspection, but they didn’t charge me for the extra diagnostic step. The repair was completed the same day after parts were sourced. Now the AC blows cold again even during long drives in hot weather. Waiting time was manageable and staff updated me occasionally. Waiting area had basic amenities and AC which helped in heat. Price was fair considering parts replacement. They also checked filters for free.”