Pantusa Towing Atlanta, LLC

“On Thursday, 26th of August Geico’s Emergency Roadside Service “Dispatch” and apparently other towing (third-party) services used by Geico –and their respective systems, used to coordinate dispatch drivers, went down. Chronologically, on my way to the get an ultrasound, my car felt unsafe to drive and by the time I arrived at Wellstar Kennestone Imaging Center (10:39a); I called my mechanic, he confirmed it was not safe and to have it towed in (McCullough NAPA Auto Care). At 10:45a, I had spoken with Geico Emergency Roadside, they were to dispatch a towing for me –which did not materialize until several hours/several calls placed (5:29pm) when I actually received a response from anyone. Haffed Martinez (from Pantusa Towing Atlanta) acknowledged that there was a problem with the system going down for dispatch BUT he would in fact verify IF my car was in Hospital Parking Lot. Haffed understood that this senior was hard pressed to pay additional monies to get the car IF it were towed by the local police department and assured this would not be the case, as he was heading to retrieve my car within the hour. Haffed then took a series of pictures, validating –my car was still in the parking lot, before towing it into my mechanic’s place; then proceeded to take additional pictures –when placing my keys into the mechanics’ drop box with a form (specifying my information) requesting the mechanic to call me –confirming receipt of my car being delivered (these pictures are attached). To say the least, I am grateful to have found resolve to a most trying day and greatly appreciate how frustrating the day must have been for other insured motorists –relying on emergency roadside/ towing services. Overall, it is comforting knowing there are people like Haffed Martinez that has the kind of compassion and professional posture to go the extra mile –in the midst of technological glitches. A fine example of what exceptional customer service looks like. Thank you and Bless You Mr”

“I placed a call for a tow this morning through a third party. No one showed up after hours of waiting and tracking the arrival. The app said @arriving soon” when in fact the driver was stuck in traffic and at least 45 minutes away. He never made it. Then I got a message that PanTusa would now have my request. Thank God. Kenn showed up with the biggest smile. I felt his energy as soon as he walked up. Pleasant. Kind. Courteous. He had my car on the truck bed in no time at all. But here is the bonus and it reinforces my belief that EVERYTHING happens for a reason. I started talking about my other car and told him it too would not start. Kenn told me he knew someone who had a similar experience with another make and model and how he resolved the issue. Knowing that he did not come for that, I asked for his help. We have not because we ask not. Kenn didn’t have to help me and he did. Kenn went the extra mile for me. My other car is running!!! Praise God. I am so thankful to Kenn. For such a time as this when emotions are high and impatience is even higher, Kenn saw my need and stepped up. PanTusa, you have a gem in Kenn!”